FAQs

Frequently Asked Questions

1. What should I expect on the first visit?

2. What should I bring to the first visit?

3. What type of clothes should I wear to physical therapy?

4. How long is each session?

5. Will my insurance cover the cost?

6. If I don’t have insurance can I still be treated?

7. Do I need to see my physician before starting Physical Therapy?

8. What are your hours of operation?

9. Can I still come to Ohana Sports Medicine if my physician referred me to another clinic?

10. How often do I need to attend Physical Therapy?

1. What can I expect at the first visit?
On the day of the evaluation, we ask that you arrive 15 minutes prior to scheduled appointment time to complete the paperwork necessary to conduct your evaluation.  After meeting with the Physical Therapist and discussing your specific problem and goals for therapy, a comprehensive examination/evaluation is performed  to determine the source of the pain. Your therapist will provide a detailed explanation of the identified problem, and determine your course of treatment.  At the conclusion of the evaluation, the therapist will provide you with an individualized plan of care and home exercise program, and all questions you have will gladly be answered. It is our mission to empower our clients with the skills and information they need to manage their condition independently.

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2. What do I bring to the first visit?
For your first visit, please bring a photo ID, your health insurance card (if you plan on using your insurance), and New Client paperwork (downloaded from this website).  Typically, we will receive a faxed copy of your referral prior to the first appointment, however, if you should have a copy please bring it in as a back up. If you have any medical records or test results, including XRays, MRI's, CT scans, etc., please bring them in to provide the therapist with more pertinent info related to your case.

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3. What should I wear?
Loose, comfortable clothing should be worn in order for the evaluating therapist to examine the area that is being evaluated and treated. Gowns are available for your convenience, and facilities are provided at the clinic to change clothing.

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4. How long is each session?
 The initial evaluation will take approximately 60 minutes. Each subsequent appointment will be from 45 - 90 minutes, depending on the condition being treated.

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5. Will my insurance cover the cost?
In most cases, Physical Therapy is a covered benefit.  For more details on your policy, please contact your insurance company.  Prior to your first appointment, we will contact your insurance carrier for Prior Approval, if necessary, as well as verify coverage.  We accept all major medical insurance plans, to include Blue Shield, Tricare, Tricare For Life and Medicare.  Deductables and estimated co-payments are collected at the time services are rendered.  For your convenience, payments can be made by cash, check or credit card. Please contact us to discuss the fee schedule or any other financial concerns.

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6. If I don’t have insurance, can I still be treated?

 Yes, most definitely.   A referral is no longer required by the State of Hawaii to see a physical therapist. We offer a discounted cash rate for patients who do not wish to use insurance.

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7. Do I need to see my physician before starting Physical Therapy?

It is not necessary for you to have seen your physician prior to starting physiotherapy. However, it is important to understand that all insurance companies, to include Medicare and Medicaid, do require a referral from a licensed physician prior to being seen by a licensed physical therapist.   If you don't have a doctor, our therapists are happy to recommend the most appropriate one based on your condition and/or diagnosis.

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8. What are the hours of operation?
We are currently open Monday - Friday from 8AM to 6PM.  We do our best to work with your schedule to accommodate your needs. Please call us to schedule your appointment.

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9. Can I still come to Ohana Sports Medicine if my physician referred me to another clinic?
Yes you can, in most circumstances. Please call our office, 808.335.5808, and we can answer any questions that you may have. The therapists at Ohanas Sports Medicine make sure that your physician receive a treatment plan and regular, up-to-date status reports throughout your treatment. We feel that communication is vital in your road to recovery.

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10. How often do I need to attend Physical Therapy?
Upon the first visit, your physiotherapist will provide you with the recommended duration and frequency of your treatment. This will depend on a variety of factors, including the the severity of the injury, and your physician's recommendation.   At the conclusion of the evaluation,  your therapist will discuss and review your Plan of Care. The typical frequency of treatment is 2 - 3 times a week.  In addition to your weekly visits to the clinic, a Home Exercise Program is provided, and will directly affect how quickly you will recover.  Our goal at Ohana Sports Medicine is to empower you with the tools necessary to manage your condition independently as soon as possible.

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